frequently asked questions
what is the return policy?
our goal is for every customer to be totally satisfied with their purchase. if this isn’t the case, you may exchange your purchase within 7 days.
refunds are not guaranteed and will only be considered for valid reasons on a case-by-case basis. all approved refunds will be issued as store credits only. no monetary refunds.
simply leave your contact details on our contact us page and we’ll reach out asap.
please note that custom pup tees are strictly non-exchangeable and non-refundable. ready-made pup tees with designs are exchangeable, but must be returned in original condition, unwashed, and fur-free.
how do i wash/iron the stuff?
for apparel: cold wash, gentle cycle, and hang to dry for best results.
ironing instructions: turn the shirt inside out to protect the printed design from direct heat — use low to medium heat. do not iron directly on the design as heat may burn or damage the print.
when will I get my order?
we will work quickly to ship your order as soon as possible within 3-4 working days.
do you ship internationally?
currently, we ship within Singapore & Malaysia only, and we’re always working on expanding! stay tuned, or drop us a message to let us know where you’d like us to ship next.